This privacy notice tells you what to expect when ARA Protect Ltd collects personal information.
How We Use Your Information
We may collect and process the following data about you;
Information that you provide by filling forms on our website.
Information you provide to us by telephone, E-Mail or face to face.
If you contact us, we may keep a copy of that correspondence or notes from phone conversations.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. These cookies are used to collect information about how visitors use our website. We use the information to compile reports and help us improve our website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, from where the visitors have come and the pages they visited.
People Who Contact Us Via Social Media
If you send us a private or direct message via social media, the message will be stored by our providers, Facebook, Twitter, Instagram and LinkedIn. It will not be shared with any other organisations.
People Who E-Mail Us
Any E-Mail sent to us, including attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. E-Mail monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any E-Mail you write is within the bounds of the law.
People Who Make A Complaint To Us
When we receive a complaint from a person, we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provided.
We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of the person’s record is in dispute.
We usually have to disclose details of the complaint to our Professional Indemnity Broker and Insurer. If the complaint is concerning Data Protection, then the matter may also be referred to the Information Commissioner’s Office (ICO).
We may be required to disclose a copy of our file to the Financial Ombudsman Service should an adjudicator be required to consider the complaint case. We are also required to disclose to the Financial Services Authority high level analytics concerning the number and nature of complaints received. This does not include names or details that identify the specific data subject.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for ever whilst still authorised by the FCA and whilst still retaining Professional Indemnity Insurance as this is a condition of authorisation.
People Who Use Our Services
ARA Protect Ltd provide a range of Financial Services to Data Subjects. We process data provided by the data subject and other sources in order to provide the service the data subject has requested and for other closely related purposes. When people subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.
Use Of Data Processors
Data processors are third parties who provide elements of our service for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do so. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period as we instruct.
Our data processors / third parties we use include: AssureWeb Iress Microsoft
Banking Arrangements: Lloyds Bank
Regulatory and Compliance opinion where required: Wycliffe Compliance Services
Crime, Sanctions and PEP checking: National Crime Agency / UK Sanctions List / Fact Finding re PEP
Back Office Systems: Iress. Microsoft
Data Protection Officer: Allan Reece – Tel no: 0208 037 5999 – E-Mail: firstname.lastname@example.org
Under the General Data Protection Regulations 2019, you have rights as an individual which you can exercise in relation to the information we hold about you.
Access To Personal Information (Portability)
Data Subjects may submit a Subject Access Request (SAR) in order to obtain a copy of the personal data we hold about them in a structured and portable manner. All SARs should be sent to the Data Protection officer as above.
Confirmation Of Whether, And Where, The Controller Is Processing Their Personal Data
ARA Protect Ltd is the Data Controller and a processor. ARA Protect Ltd undertakes data processing within the EEA.
Right Of Data Subjects To Erasure (Right To Be Forgotten)
Data subjects may notify the Firm if they wish to exercise their right to erasure. Such a withdrawal of Consent does not Affect the lawfulness of processing based on consent prior to the withdrawal. Data Subjects that exercise this right will removed from any marketing or future contact. ARA Protect Ltd, however, may retain a copy of any personal data by the Controller that may be necessary for the establishment, exercise or defence of any future legal claims.
Right Of Rectification
ARA Protect Ltd will seek to ensure that inaccurate or incomplete data will be rectified. Data Subjects have the right of rectification.
Right To Object To Processing For The Purposes Of Direct Marketing
Data Subjects may notify the Firm, at any time, if they wish to exercise their right to be removed from any Direct Marketing activities. ARA Protect Ltd may still contact the Data Subject in order to fulfil any contractual obligations concerning the policies and services provided.
Changes To This Privacy Notice
We will keep our privacy notice under regular review. The date of the version and number will appear and the foot of the page.
How To Contact Us
FAO The Data Protection Officer
ARA Protect Ltd